Frequently Asked Questions
Find answers to common questions
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find the perfect fit based on your measurements.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are the colors shown on the website accurate?
While we strive to display colors as accurately as possible, actual colors may vary slightly depending on your monitor settings and studio lighting.
How should I care for my Dot's Card Shop garments?
Specific care instructions are provided on the inner label of each garment. We generally recommend cold washes and air drying to maintain fabric integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the damage so we can arrange a replacement.